Refund & Return Policy
1. Returns
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You may return most new, unopened items within 30 days of delivery for a full refund.
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Items must be returned in their original packaging and condition.
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Personalized or customized items (e.g., name engravings) are non-returnable unless defective.
2. Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 7-10 business days.
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Shipping costs are non-refundable, except in cases where the item is defective or damaged.
3. Exchanges
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If you need to exchange an item for the same product due to a defect or damage, contact us at [your email/contact].
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Exchanges are subject to product availability.
4. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the item.
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We will replace the item or issue a full refund, including shipping costs.
5. How to Return
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Contact our customer support at [email/WhatsApp number] to initiate a return.
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Pack the item securely to avoid damage during shipping.
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Ship the item to:
[Your Return Address Here]
6. Important Notes
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Returns without prior authorization may not be accepted.
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Items returned after the return window may be refused or returned at customer’s cost.